Tenant Services
PAY RENT
Pay online & Check Status
INQUIRIES
Showings & Applications
REQUEST
Maintenance & Repair
POLICIES, RULES, AND INSTRUCTIONS
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Payments & Maintenance
We request that all residents please make rental payments and submit any maintenance requests through the online portal.
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For EMERGENCY MAINTENANCE, please call (859) 475-0093.
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Move-In Process
Before move-in, please confirm the date with our office. A scheduled cleaning will ensure everything is fresh and ready for you. We require payment of a security deposit and full month's rent (prorated rent will be allocated if the move-in date is after the 1st of the month). All moves must occur during normal business hours: Monday to Friday, 9:00 am to 5:30 pm.
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Please ensure that you transfer any utilities in your name prior to move-in.
– Duke Energy (for electric and gas service) can be contacted at Duke Energy.
– Northern Kentucky Water (for transfer of water and sewer) can be contacted at NKY Water.
– Time Warner Cable can be contacted at Time Warner.
– Cincinnati Bell (for phone and internet) can be contacted at Cincinnati Bell.
Please call (859) 475-0093 with any questions.
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Noise Disturbances
We strive to provide a peaceful and quiet home for all residents. We hope that all residents are respectful of the community and their neighbors. If a neighbor is causing any disturbance, please contact our office, and we will help address it.
Move-Out Process
While we hope that all tenants stay as long as possible, if you do decide to move, we request at least forty-five (45) days' notice. Please call (859) 475-0093 to coordinate a move-out or submit a request through your portal.
POLICIES, RULES, AND INSTRUCTIONS
PRIVACY POLICY
By providing your telephone number, you consent to receive calls, emails, and text messages. MSG & data rate may apply. Message Frequency may vary. Reply "STOP" to opt out and "HELP" for help.
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1. Information We Collect
We may collect personal information such as your name, phone number, email address, and property preferences when you use our website or services.
2. How We Use This Information
Your information is used solely to:
- Respond to inquiries
- Provide rental listings and housing services
- Communicate regarding available properties
- Improve our offerings and customer support
3. Information Sharing
We respect your privacy and do not sell or share your personal information with third parties, partners, or joint ventures.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Messaging Terms & Conditions
By contacting NKY Apartments via text, you consent to receive informational text message responses in relation to your initial communication. Message frequency varies. Message and data rates may apply. You may opt out of receiving text SMS at any time by replying STOP or by sending an email to INFO@NKYAPARTMENTS.COM. Reply HELP for Support.